Return Policy
At Cuncun Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return policy to ensure a hassle-free shopping experience. Please review the following guidelines regarding returns:
Eligibility
You may be eligible to return your purchase under the following circumstances:
- Change of Mind: If you have a change of heart or decide that the product is not suitable for your needs, you may return it within 15 days of receiving your order. Please note that the item must be unused, in its original packaging, and in resalable condition to qualify for a refund.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement, exchange, or refund, depending on product availability and your preference.
- Incorrect or Incomplete Orders: If you receive an incorrect item or your order is missing components, please notify us promptly so we can rectify the situation and issue a refund if necessary.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team with your order details and reason for the return. You may reach us by Email: infor@cuncun.store
- Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
- Pack the item(s) securely in the original packaging (if available) and include any accessories, manuals, or documentation that came with the product.
- Ship the item(s) back to us using a trackable shipping method. Please retain proof of postage for your records.
- Once we receive and inspect the returned item(s), we will process your refund or exchange accordingly.
Non-Returnable Items
Please be aware that certain items may not be eligible for returns. These may include:
- Digital products or services that have been accessed or downloaded.
- Custom or made-to-order products that have been personalized or tailored to your specifications.
- Products that have been used, damaged, or altered after delivery, unless due to a manufacturer's defect or error on our part.
Contact Us
If you have any questions or concerns regarding our return policy or need assistance with initiating a return, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Cuncun Store is a positive one.