Refund Policy
At Cuncun Store, we value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we offer a straightforward refund policy to provide you with peace of mind. Please review the following guidelines regarding refunds:
Eligibility
You may be eligible for a refund under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on product availability and your preference.
- Incorrect or Incomplete Orders: If you receive an incorrect item or your order is missing components, please notify us promptly so we can rectify the situation and issue a refund if necessary.
- Order Cancellations: Orders that are cancelled within the specified cancellation period and meet our cancellation policy criteria are eligible for a full refund of the purchase amount.
Refund Process
To request a refund, please contact our customer service team with your order details and reason for the refund. You may reach us by infor@cuncun.store. We will review your request and guide you through the refund process.
Upon approval of your refund request, we will initiate the refund to the original payment method used during checkout. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or financial institution's processing times.
Non-Refundable Items
Please be aware that certain items may not be eligible for refunds. These may include:
- Custom or made-to-order products that have been personalized or tailored to your specifications.
- Products that have been used, damaged, or altered after delivery, unless due to a manufacturer's defect or error on our part.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with requesting a refund, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Cuncun Store is a positive one.
Thank you for choosing Cuncun Store. We appreciate your understanding and cooperation regarding our refund policy.