FAQs
1. How long will it take to receive my order?
- After placing your order, please allow 1-2 business days for order processing and handling. Once your order has been processed, standard shipping typically takes 7-10 business days for delivery within the United States. If you opt for expedited shipping, delivery can take 3 - 5 business days.
2. How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery and estimated delivery date.
3. What are the shipping costs?
- Shipping costs are calculated based on the total weight of your order, your shipping address, and the selected shipping method. You can view the shipping cost for your order during the checkout process before completing your purchase.
4. Do you offer international shipping?
- At this time, we only ship orders within the United States. We do not offer international shipping options. We apologize for any inconvenience this may cause.
5. What should I do if my order is delayed?
- While we make every effort to ensure timely delivery of your orders, shipping delays may occur occasionally due to unforeseen circumstances such as weather conditions or carrier delays. If your order is delayed, please contact our customer service team for assistance.
6. Can I change my shipping address after placing an order?
- If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been processed for shipping.
7. What should I do if I receive a damaged or defective product?
- If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on product availability and your preference.
8. How do I contact customer service?
If you have any questions, concerns, or need assistance with your order, please don't hesitate to contact our customer service team at- Email: Infor@cuncun.store
- Phone: +1(302)2094150