Cancellation Policy
At Cuncun Store, we strive to provide our customers with a seamless shopping experience from start to finish. We understand that sometimes circumstances may change, and you may need to cancel your order. Please review the following guidelines regarding order cancellations:
Order Cancellation Period
You may cancel your order within a certain timeframe after it has been placed. The cancellation period may vary depending on the type of product ordered and the stage of processing. Please refer to the specific cancellation deadlines provided below:
- Standard Products: Orders for standard products can typically be cancelled within 24 hours of placement. Once the order has been processed and shipped, it cannot be cancelled.
- Custom or Made-to-Order Products: Orders for custom or made-to-order products may have shorter cancellation windows or may be non-cancellable once production has begun. Please contact us directly for cancellation inquiries regarding custom orders.
Cancellation Process
To cancel an order, please contact our customer service team as soon as possible with your order details. You may reach us by [insert contact information]. Please provide your order number and reason for cancellation to expedite the process.
Refunds
If your order is eligible for cancellation within the specified timeframe, we will process a refund for the full purchase amount to the original payment method used during checkout. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or financial institution's processing times.
Exceptions
Please be aware that certain products or orders may not be eligible for cancellation or may be subject to restocking fees or other charges. These exceptions may include:
- Products that have already been shipped or are in transit.
- Custom or made-to-order products that have entered production.
- Orders placed during promotional events or clearance sales with specific cancellation terms.
Contact Us
If you have any questions or concerns regarding our cancellation policy or need assistance with cancelling your order, please don't hesitate to contact us. Our customer service team is here to help you every step of the way.
Thank you for choosing Cuncun Store. We appreciate your understanding and cooperation regarding our cancellation policy.